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Exam 10: Motivating Employees and Teams

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Question 1

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Jackson has noticed that his top machinist is getting bored in his job because it has involved the same set of tasks for 10 years. Jackson decides to reconfigure the production line so this employee can be assigned a new mix of tasks that better fit his skill set and the organization's needs. This is an example of which of the following?

A) job rotation
B) job analysis
C) job sampling
D) job redesign

E) A) and D)
F) B) and C)

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Question 2

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Simone has worked as an editorial assistant at a magazine publisher for the last six months. Her boss is impressed with her dedication and hard work, and suggests that Simone learn about other parts of the publishing business. He has arranged for Simone to spend time working in design and layout, advertising sales, and production. What is this type of job enrichment called?

A) job sharing
B) job rotation
C) job enlargement
D) job redesign

E) None of the above
F) All of the above

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Question 3

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Typically your process improvement team at work is creative and generates innovative solutions. But recently a team leader emerged, and the team almost automatically agrees to every idea she suggests. When you try to provide an opposing point of view, you get shot down immediately. This demonstrates which potential disadvantage of teamwork?

Which of the following is an example of Herzberg's motivation factors?

Geneva receives high praise from her boss when she attracts a new client to the firm. This praise leads Geneva to work hard to obtain more new clients. For Geneva, the praise from her boss represents which of the following?

You enjoy the increased creativity that comes from working with the product launch team at work. But one team member spends most meetings texting, and rarely volunteers for any meaningful tasks on the project. This demonstrates which potential disadvantage of teamwork?

The team you manage reduced defects by 20% last month. Much of this was due to the leadership of your floor supervisor, who launched a process improvement initiative. As a reward, you give each team member a $2500 bonus. In addition, you give only the floor supervisor a plaque and two extra paid days off. This makes some team members unhappy because they perceive inequity. Which of the following is the best solution?

In the first set of Hawthorne experiments dealing with lighting, what was the main conclusion?

Who developed the hierarchy of human needs?

Imagine you are superintendent for your local school system. One teacher in the high school, Mr. Ma, has been complaining that he earns much less than his counterparts. Teachers in the high school work the same hours and have the same number of students. According to equity theory, which of the following reasons could you give Mr. Ma that would likely cause him to accept the difference in pay?

In which technique do managers and their employees collaborate on setting goals and reviewing performance?

According to equity theory, the function of the rewards ratio is to measure which of the following?

According to two-factor theory, the presence of which of the following is unlikely to create job satisfaction, but will help avoid dissatisfaction?

Which of the following involves the idea that satisfaction and dissatisfaction are different scales altogether?

Leanne received a special cash award for her perfect attendance over the past two years. By giving this reward, her company is practising which of the following?

You manage a team of four employees at a retail store. Each employee is motivated by different things. Melissa is motivated by money, Kosuke is motivated by time off, Edita is motivated by interesting work, and Andreas is motivated by challenging goals. You've been tasked by your corporate office to increase monthly sales by 20% this month, which is attainable but ambitious. You decide to encourage the team by offering an extra vacation day if they increase sales by 20%. According to expectancy theory, what is the likely response?

Half of a major department store's executive board are women, including two African Canadians and one Asian Canadians. The CEO believes this group is diverse not only in ethnicity but also in education and experience. These different perspectives allow the executive board to be innovative in their decision making. This is an example of which advantage to teamwork?

Students who have perfect attendance are given 10 extra points on their final exams. What does this exemplify?

The results of an employee satisfaction survey at The Cline Company show that employees are generally dissatisfied. If managers at The Cline Company wanted to increase employee satisfaction, which of the following would be effective in doing so?

Which of the following forms of reinforcement is considered the most effective?