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Exam 10: The Baldrige Framework for Performance Excellence

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Question 41

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The Baldrige Criteria are prescriptive in that they specify detailed procedures for achieving quality.

A) True
B) False

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Question 42

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Six Sigma is not a substitute for continuous improvement.

A) True
B) False

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Question 43

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Over a period of three years,BSPD applied for the Baldrige Award.In 2000,the company did not receive a site visit.What were some of the key strengths and outstanding practices the examiners recognized about BSPD?

Which of the following focuses on product and service conformity for guaranteeing equity in the marketplace and concentrates on fixing quality system problems and product and service nonconformities?

Process management activities are:

In the context of the Baldrige Award process,deployment refers to refining the approach through cycles of evaluation and improvement.

Identify and discuss the key aspects of strategic planning addressed by the Baldrige category of strategic planning.

ISO 9000:2000 is a comprehensive business performance framework.

In the context of the criteria for performance excellence,the _____ category provides "real-time" information (measures of progress) for evaluation and improvement of processes and products,in alignment with overall organizational strategy.

In the context of Australian Business Awards,organizations at the Gold Award level should meet Silver recognition plus be able to demonstrate superior performance in at least three of the categories in the framework and also have scored at least 50 percent in each item.

The Performance Excellence Award criteria are based on components of the Malcolm Baldrige National Quality Award,and are geared toward China's unique business environment.

In 2000,New Jersey-based health care provider AtlantiCare began implementing _____ to push its performance levels to new heights.

The Baldrige Award Criteria form a model for business excellence in any organization,whether large or small.

In the Baldrige assessment,_____ refers to how a company refines the approach through cycles of evaluation and improvement,encourages breakthrough change to the approach through innovation,and shares refinements with other relevant work units in the organization.

In the context of the criteria for performance excellence,the results category provides "real-time" information for evaluation and improvement of processes and products,in alignment with overall organizational strategy.

Identify the category of the Baldrige Criteria that directly relates to focusing on customers.List the examination items associated with this category.Explain the specific management processes that comprise each examination item.

What was the feedback provided by Baldrige examiners to BSPD when BSPD applied for the top-level award in 1999 and received the Texas Quality Award?

The criteria for the Canadian Awards for Business Excellence are similar in structure to the criteria for the:

The Baldrige program creates great value for the U.S.economy.

Of the four levels of awards given in Australia,the _____ recipients will demonstrate Approach and Deployment that are well defined,planned,subject to review,and show evidence of improvement over time.