Question 1

The president of Digital Equipment Corporation discovered that his company was having a problem with counterproductive product groups that were working selfishly rather than cooperating with one another.To solve the problem, he combined the company's twelve product groups into three regional management centres.This solution is referred to as departmentalisation by

Accepted Answer

A)   location.
B)   function.
C)   product.
D)   customer.
E)   objective.F) A) and E)
G) A) and D)

Question 2

When managers attempt to spread authority widely in the lower levels of an organisation, they are attempting to centralise authority.

Accepted Answer

A) True 
 B)False

Question 3

The degree of centralisation of an organisation is based on the

Accepted Answer

A)   degree of departmentalisation.
B)   level of bureaucracy.
C)   organisation chart.
D)   delegation of authority.
E)   degree of job specialisation.F) A) and D)
G) None of the above

Question 4

An organisation with a(n)  ___ culture is characterised by friendships with employees having a high degree of autonomy and flexibility.

Accepted Answer

A)   communal
B)   networked
C)   informal
D)   mercenary
E)   fragmentedF) A) and B)
G) C) and E)

Question 5

A committee created to investigate a major problem or pending decision is called a(n)

Accepted Answer

A)   ad hoc committee.
B)   standing committee.
C)   task force.
D)   work team.
E)   venture committee.F) B) and D)
G) B) and C)

Question 6

Amy, an administrative assistant in the business division of a university, is assigned the responsibility of serving the needs of the division's professors.However, Amy often reads books and looks at catalogs during working hours because she has plenty of free time.It appears that the professors in the division have failed to

Accepted Answer

A)   delegate.
B)   work hard.
C)   teach class.
D)   prioritise.
E)   be held accountable.F) C) and D)
G) None of the above

Question 7

A task force is a committee responsible for investigating a major problem or pending decision.

Accepted Answer

A) True 
 B)False

Question 8

Dramatic Expressions
Dramatic Expressions is a home decorating company that sells many different household accessories ranging from candles to entertainment centres.Wanda is the CEO of the company.She feels that there is not enough specialisation within the company and wants to organise the business in a different way.Wanda thinks that the company would be more effective if it were to switch to a new way of organisation.For example, there could be a manager in charge of the candles, a different manager in charge of the entertainment centres, and so on.
Another issue that Wanda wants to resolve is that of delegation.She believes that if she could improve her delegating, employees would feel more empowered and want to go above and beyond what they are required to do.There are certain reasons that Wanda has a hard time delegating to others, but she is confident that the problem will be overcome if she works on it.
-Refer to Dramatic Expressions.Wanda could best improve delegation by

Accepted Answer

A)   increasing specialisation.
B)   explaining the purpose of each task.
C)   investing the capital necessary for success.
D)   changing each job station.
E)   decreasing job specialisation.F) B) and D)
G) A) and E)

Question 9

Cross-functional teams are not very effective structures to use when developing a new product or service.

Accepted Answer

A) True 
 B)False

Question 10

Ted Landry finds he has less and less energy to go to work each day.On average he misses two days a week.Ted may be suffering from boredom, which is one negative side effect of job

Accepted Answer

A)   rotation.
B)   enrichment.
C)   specialisation.
D)   enlargement.
E)   enhancement.F) B) and C)
G) C) and D)

Question 11

George Brown is a regional sales manager for Unisys, a large manufacturer of computer systems.As such, George is responsible for salespeople throughout the region, and he must interact with them frequently to solve problems.Which of the following descriptions is most characteristic of Unisys and its sales managers?

Accepted Answer

A)   Wide span of management control and flat organisational height
B)   Narrow span of management control and flat organisational height
C)   Wide span of management control and tall organisational height
D)   Narrow span of management control and tall organisational height
E)   Low administrative costs and clear communicationF) All of the above
G) A) and B)

Question 12

The most common bases for departmentalisation are function, product, location, and customer.

Accepted Answer

A) True 
 B)False

Question 13

A firm organised on the basis of retail customers and wholesale customers utilises the concept of departmentalisation by

Accepted Answer

A)   location.
B)   function.
C)   customer.
D)   product.
E)   task.F) A) and B)
G) B) and E)

Question 14

The matrix organisational structure facilitates greater communication between employees.

Accepted Answer

A) True 
 B)False

Question 15

Which organisational structure is also called a virtual organisation?

Accepted Answer

A)   Matrix
B)   Informal
C)   Line-and-staff
D)   Network
E)   LineF) A) and C)
G) D) and E)

Question 16

The book The Wealth of Nations, published in the eighteenth century, emphasises the power of

Accepted Answer

A)   job rotation.
B)   technical job training.
C)   job specialisation.
D)   job design.
E)   assembly-line production.F) B) and D)
G) A) and C)

Question 17

A manager with many subordinates is said to have a

Accepted Answer

A)   tall organisational structure.
B)   narrow span of control.
C)   managerial hierarchy.
D)   wide span of control.
E)   matrix structure.F) None of the above
G) C) and D)

Question 18

If First National Bank were to assign one of its bank tellers to business merchants and two others to individual accounts, it would be departmentalising on the basis of

Accepted Answer

A)   location.
B)   population.
C)   customer.
D)   function.
E)   service.F) B) and D)
G) C) and E)

Question 19

A committee created for a specific short-term purpose is called a(n)

Accepted Answer

A)   task force.
B)   standing committee.
C)   ad hoc committee.
D)   informal group.
E)   organic structure.F) All of the above
G) A) and C)

Question 20

Delegation is the act of distributing work and power to subordinates.

Accepted Answer

A) True 
 B)False

Exam 7: Flexibility Within the Organisation

A committee created to investigate a major problem or pending decision is called a(n)

Correct Answer
verified

The most common bases for departmentalisation are function, product, location, and customer.

Correct Answer
verified

The matrix organisational structure facilitates greater communication between employees.

Correct Answer
verified

Correct Answer
verified

Delegation is the act of distributing work and power to subordinates.

Correct Answer
verified

An organisation with a(n) ___ culture is characterised by friendships with employees having a high degree of autonomy and flexibility.

Correct Answer
verified

A firm organised on the basis of retail customers and wholesale customers utilises the concept of departmentalisation by

Correct Answer
verified

Correct Answer
verified

The degree of centralisation of an organisation is based on the

Correct Answer
verified

Cross-functional teams are not very effective structures to use when developing a new product or service.

Correct Answer
verified

If First National Bank were to assign one of its bank tellers to business merchants and two others to individual accounts, it would be departmentalising on the basis of

Correct Answer
verified

Correct Answer
verified

A committee created for a specific short-term purpose is called a(n)

Correct Answer
verified

A task force is a committee responsible for investigating a major problem or pending decision.

Correct Answer
verified

Ted Landry finds he has less and less energy to go to work each day.On average he misses two days a week.Ted may be suffering from boredom, which is one negative side effect of job

Correct Answer
verified

When managers attempt to spread authority widely in the lower levels of an organisation, they are attempting to centralise authority.

Correct Answer
verified

Which organisational structure is also called a virtual organisation?

Correct Answer
verified

A manager with many subordinates is said to have a

Correct Answer
verified

Correct Answer
verified

The book The Wealth of Nations, published in the eighteenth century, emphasises the power of

Correct Answer
verified

Exam 7: Flexibility Within the Organisation

A committee created to investigate a major problem or pending decision is called a(n)

Correct AnswerverifiedShow Answer

The most common bases for departmentalisation are function, product, location, and customer.

Correct AnswerverifiedShow Answer

The matrix organisational structure facilitates greater communication between employees.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Delegation is the act of distributing work and power to subordinates.

Correct AnswerverifiedShow Answer

An organisation with a(n) ___ culture is characterised by friendships with employees having a high degree of autonomy and flexibility.

Correct AnswerverifiedShow Answer

A firm organised on the basis of retail customers and wholesale customers utilises the concept of departmentalisation by

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The degree of centralisation of an organisation is based on the

Correct AnswerverifiedShow Answer

Cross-functional teams are not very effective structures to use when developing a new product or service.

Correct AnswerverifiedShow Answer

If First National Bank were to assign one of its bank tellers to business merchants and two others to individual accounts, it would be departmentalising on the basis of

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A committee created for a specific short-term purpose is called a(n)

Correct AnswerverifiedShow Answer

A task force is a committee responsible for investigating a major problem or pending decision.

Correct AnswerverifiedShow Answer

Ted Landry finds he has less and less energy to go to work each day.On average he misses two days a week.Ted may be suffering from boredom, which is one negative side effect of job

Correct AnswerverifiedShow Answer

When managers attempt to spread authority widely in the lower levels of an organisation, they are attempting to centralise authority.

Correct AnswerverifiedShow Answer

Which organisational structure is also called a virtual organisation?

Correct AnswerverifiedShow Answer

A manager with many subordinates is said to have a

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The book The Wealth of Nations, published in the eighteenth century, emphasises the power of

Correct AnswerverifiedShow Answer

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