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Exam 8: Producing Quality Goods and Services

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Question 91

Multiple Choice

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When New Coke was introduced, it failed miserably in the market.After removing it from its product line, what did Coca-Cola most likely do with the capacity devoted to producing this product?

A) shift the excess capacity to the production of other soft-drink products
B) eliminate the excess capacity by selling all New Coke facilities
C) fire all the employees involved with the production of New Coke
D) subcontract the production of New Coke to another producer
E) decrease the work week of its production line employees

F) A) and E)
G) C) and D)

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Question 92

Multiple Choice

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When a lumber company takes timber and converts it into lumber, cardboard, and other paper products, the company is using _____.

A) an analytical process
B) extraction manufacturing
C) a synthetic process
D) an operations process
E) raw processing

F) All of the above
G) A) and D)

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Question 93

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Productivity is a measure of output per unit of time per worker.

Harley-Davidson employs a method of inventory control demanding that suppliers deliver parts and raw materials to Harley's production facility just as they are needed and in exactly the right amounts.This type of inventory control is known as _____.

A group of athletic shoes in a shoe factory are partially completed but still lack their innersoles and shoestrings.These shoes are classified as _____.

Kraft combines elbow macaroni, cheese, and cardboard to make packages of Kraft Macaroni and Cheese.This most closely resembles a(n) ____ process.

A labor-intensive technology is one in which people must do most of the work.

The executives and operations specialists for Hyster, an industrial equipment manufacturer, meet and determine the operational plan for the next two years.Two years is Hyster's _____.

Capacity to a service business means something completely different from capacity to a production business.

A computerized system that integrates production planning and inventory control is called _____.

In many cases, customers will travel farther to purchase a(n) ____ than they would travel to purchase a(n) ____.

Define design planning.How does it differ from operational planning?

When a very large product that is hard to move is produced, a(n) ____ is used.

The choice of a particular location for production facilities

The type of utility on which operations management focuses is ____ utility.

ABC Company ABC Company is dedicated to operations control.It holds its suppliers to the highest standards, believing there is one best way to complete their tasks.ABC has even gone so far as to incorporate the Malcolm Baldrige National Quality Award criteria into its business.Following these criteria has allowed the company to grow from a small business to a large corporation.ABC plans on going international in the next couple of years to broaden its scope. ABC has kept up with new technologies.In fact, it has incorporated a new computer system that helps with the development of the company's products.This system has improved ABC's production dramatically.Now, ABC will be able to sell its products at a lower cost.The ABC management is dedicated to total quality management and will do whatever is necessary to maintain quality now and for the future. -Refer to ABC Company.Given that ABC is dedicated to operations control, the management must have incorporated all of these aspects of operations control except

After World War II, the United States became the most productive country in the world.

Purina has a new product idea to create a cat food that will give cats more energy and allow them to live longer.Management appoints a team to convert this cat food idea into an actual product.This process is called _____.

When compared to total quality management, Six Sigma often has more top-level support, more teamwork, and a new corporate attitude or culture.

The degree to which input resources are physically changed by the conversion is referred to as the