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Whirlpool fails to provide an instruction manual with a certain type of new washing machine.Which basic consumer right does Whirlpool's action violate?


A) the right to convenience
B) the right to choose
C) the right to be heard
D) the right to safety
E) the right to courteous service

F) A) and D)
G) A) and C)

Correct Answer

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The ____ factor affecting ethical behavior includes individual knowledge of an issue, personal values, and personal goals.


A) individual
B) social
C) opportunity
D) moral
E) ethical

F) C) and E)
G) A) and C)

Correct Answer

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All of the following are factors that affect the level of ethical behavior in an organization except ______.


A) individual factors
B) social factors
C) opportunity
D) demographic factors
E) moral values

F) A) and B)
G) None of the above

Correct Answer

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What is the major source of human emissions of air pollution in the upper atmosphere?


A) aircraft
B) automobiles
C) acid rain
D) volcanoes
E) factories

F) B) and C)
G) B) and E)

Correct Answer

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The right to be heard implies that companies should listen to consumer complaints and


A) thank them for their time.
B) give them a full refund.
C) do whatever the consumer requests.
D) do nothing-just listening is enough.
E) take appropriate action.

F) A) and E)
G) C) and D)

Correct Answer

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