Question 1

In your position of office manager at a legal firm, you are in charge of hiring temporary legal assistants and clerical workers. Describe how Simon's decision-making process applies to this decision. Could that decision be aided by an information system in any way, and if so, how?

Accepted Answer

The decision-making process is:
1. Intel...

Question 2

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are

Accepted Answer

A)   management support, technical logistics, and user compliance.
B)   organization, environment, culture.
C)   information quality, information integrity, and information accuracy.
D)   information quality, organizational culture, and management filters.
E)   organization, culture, and technology.F) B) and C)
G) D) and E)

Question 3

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?

Accepted Answer

A)   IT developers
B)   middle managers
C)   operational employees
D)   business analysts
E)   senior executivesF) C) and D)
G) B) and C)

Question 4

The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions.

Accepted Answer

A)   semistructured
B)   procedural
C)   ad hoc
D)   structured
E)   unstructuredF) None of the above
G) A) and C)

Question 5

Which type of decision is deciding whether to introduce a new product line?

Accepted Answer

A)   structured
B)   unstructured
C)   recurring
D)   nonrecurring
E)   proceduralF) A) and E)
G) C) and E)

Question 6

The intelligence phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization.

Accepted Answer

A) True 
 B)False

Question 7

Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence.

Accepted Answer

A)   business
B)   analytical
C)   operational
D)   transactional
E)   productionF) A) and E)
G) C) and D)

Question 8

Which of the following companies is not one of the top five producers of business intelligence and analytics products?

Accepted Answer

A)   Sun
B)   Microsoft
C)   SAP
D)   IBM
E)   SASF) A) and E)
G) B) and D)

Question 9

A geographic information system is a decision support system designed specifically to work with spatial information.

Accepted Answer

A) True 
 B)False

Question 10

DSS primarily address structured problems.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is not one of the Simon's four stages of decision making?

Accepted Answer

A)   implementation
B)   intelligence
C)   analysis
D)   choice
E)   designF) A) and D)
G) A) and C)

Question 12

The dimension of ________ in information quality describes whether data is available when needed.

Accepted Answer

A)   integrity
B)   accuracy
C)   timeliness
D)   completeness
E)   consistencyF) B) and D)
G) A) and E)

Question 13

GDSS

Accepted Answer

A)   are designed to allow meeting attendees to share their thoughts in real-time with their peers.
B)   support decisions that require knowledge about the geographic distribution of resources.
C)   are typically used with geographically dispersed attendees.
D)   implement structured methods for organizing and evaluating ideas.
E)   provide tools that allow managers to visualize data.F) D) and E)
G) B) and E)

Question 14

The decision to approve a capital budget is an example of a(n)  ________ decision.

Accepted Answer

A)   structured
B)   ad hoc
C)   semistructured
D)   undocumented
E)   unstructuredF) A) and E)
G) D) and E)

Question 15

Middle management face primarily unstructured decisions.

Accepted Answer

A) True 
 B)False

Question 16

When managers represent their company in the outside world and perform symbolic duties, they are acting in their

Accepted Answer

A)   decisional role.
B)   managerial role.
C)   informational role.
D)   interpersonal role.
E)   leadership role.F) A) and B)
G) A) and E)

Question 17

A key business decision in your sporting goods manufacturing company is determining what suppliers to use for your raw materials. How can you determine if a manager in charge of selecting suppliers is making the best choice?

Accepted Answer

Student answers will vary but should inc...

Question 18

Describe the balanced scorecard model and its role in ESS.

Accepted Answer

The balanced score card is a framework f...

Question 19

A(n)  ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group.

Accepted Answer

A)   DSS
B)   ESS
C)   CDSS
D)   GIS
E)   GDSSF) A) and D)
G) B) and E)

Question 20

KPI analysis is the leading methodology for understanding the most important information needed by a firm's executives.

Accepted Answer

A) True 
 B)False

Exam 12: Enhancing Decision Making

Describe the balanced scorecard model and its role in ESS.

Correct AnswerverifiedThe balanced score card is a framework f...View AnswerShow Answer

The decision to approve a capital budget is an example of a(n) ________ decision.

Correct AnswerverifiedShow Answer

When managers represent their company in the outside world and perform symbolic duties, they are acting in their

Correct AnswerverifiedShow Answer

DSS primarily address structured problems.

Correct AnswerverifiedShow Answer

A key business decision in your sporting goods manufacturing company is determining what suppliers to use for your raw materials. How can you determine if a manager in charge of selecting suppliers is making the best choice?

Correct AnswerverifiedStudent answers will vary but should inc...View AnswerShow Answer

A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group.

Correct AnswerverifiedShow Answer

Which of the following is not one of the Simon's four stages of decision making?

Correct AnswerverifiedShow Answer

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?

Correct AnswerverifiedShow Answer

In your position of office manager at a legal firm, you are in charge of hiring temporary legal assistants and clerical workers. Describe how Simon's decision-making process applies to this decision. Could that decision be aided by an information system in any way, and if so, how?

Correct AnswerverifiedThe decision-making process is:1. Intel...View AnswerShow Answer

The intelligence phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization.

Correct AnswerverifiedShow Answer

The dimension of ________ in information quality describes whether data is available when needed.

Correct AnswerverifiedShow Answer

The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions.

Correct AnswerverifiedShow Answer

Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence.

Correct AnswerverifiedShow Answer

Which type of decision is deciding whether to introduce a new product line?

Correct AnswerverifiedShow Answer

KPI analysis is the leading methodology for understanding the most important information needed by a firm's executives.

Correct AnswerverifiedShow Answer

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are

Correct AnswerverifiedShow Answer

A geographic information system is a decision support system designed specifically to work with spatial information.

Correct AnswerverifiedShow Answer

Which of the following companies is not one of the top five producers of business intelligence and analytics products?

Correct AnswerverifiedShow Answer

Middle management face primarily unstructured decisions.

Correct AnswerverifiedShow Answer

GDSS

Correct AnswerverifiedShow Answer

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The balanced score card is a framework f...
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Student answers will vary but should inc...
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The decision-making process is:
1. Intel...
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