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Exam 6: Understanding the Management Process

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Question 101

Multiple Choice

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Sami Nguyen is responsible for two departments that continually set conflicting goals. Sami must get involved in ____ to achieve some sort of balance between those goals.

A) optimization
B) maximization
C) planning
D) controlling
E) organizing

F) A) and E)
G) C) and E)

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Question 102

Multiple Choice

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Which of the following is not considered a communication skill that may be essential in management success?

A) Writing e-mails
B) Creating sales reports
C) Displaying genuine compassion
D) Making sales presentations
E) Conducting interviews

F) D) and E)
G) B) and C)

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Question 103

True/False

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Core competencies of an organization are the aspects that a company performs well.

A large computer company provides well-being seminars free to its employees and provides them with a fitness facility to encourage physical and mental health. The company hopes this will create a satisfying work environment. Which managerial function does this involve?

Mondell's lack of effective writing skills and his challenges in speaking to groups of people is causing stress in his job. He is becoming very aware that he needs to improve his ___ skills.

Accounting and investments are specialized areas within financial management.

Shyana has formal power in the Coffee Lovers, Ltd. organization while Sam has informal power. One of the primary differences between Shyana and Sam is that Shyana has ____ within the organizations while Sam does not.

Michael Dell is the CEO of Dell, a large computer manufacturer. He started the company himself, building and selling computers during college. Although he does not frequently use these skills now, it is likely that he has good ____ skills.

What is the most significant difference between leaders and assembly line workers in regard to affecting the behavior of others?

In what ways does leading differ from motivating?

Airplanes, crates, and trucks represent ____ resources for Federal Express.

Dazzle Magazine Rosalea recently switched careers. Previously, she was a college professor, but she felt she needed more real-world experience to help her business students more fully. Her passion and commitment led her to become the manager at Dazzle Magazine, where she was in charge of the layout. Always charismatic, energized, and driven, Rosalea expected as much from her employees as she did of herself. Although the recognized leader, Rosalea let her staff implement their own ideas at times. It was a stressful time when publication deadlines neared. At one point, there was a major mix-up in the layouts for the front cover. Rosalea was not sure of the correct layout because she had allowed one of her employees, Joseph, to modify and run with his idea on this matter. However, she could not ask for Joseph's help with the covers because he happened to be out of town at the time. Rosalea quickly looked over the layouts but felt that they still needed some work. She decided to ask the design manager for her help. The design manager did not feel comfortable making a decision on the issue, so she did not give Rosalea an answer. Rosalea then went to an employee within her department for advice. That employee suggested some ideas, but Rosalea was still not satisfied. Finally, Rosalea called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas. The graduate student quickly came to the magazine's office and helped Rosalea decide on the alternative that should be implemented. Rosalea greatly appreciated the assistance and the suggestion. The final cover design went to press, and that issue of the magazine was successful. This helped Rosalea realize that considering the big picture was good, but equally important were the little details. -Refer to Dazzle Magazine. What type of manager was Rosalea at Dazzle Magazine?

Which level of management has the closest contact with workers paid by the hour? How do these managers spend most of their time?

How does the organization's mission differ from its strategic planning?

Managers charged with managing the organization's formal human resources program are ____ managers.

Making decisions is an unavoidable part of a manager's job.