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Exam 10: Motivating and Satisfying Employees and Teams

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Question 81

Multiple Choice

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Sleep relates most directly to which level of need?

A) Esteem
B) Self-actualization
C) Physiological
D) Social
E) Safety

F) C) and D)
G) C) and E)

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Question 82

Multiple Choice

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When Walmart assumes that employees accept responsibility and work toward company goals and thus also achieve personal rewards, it is using

A) Theory M (for Maslow) .
B) scientific management theory.
C) Herzberg's theory of reinforcement.
D) Theory X.
E) Theory Y.

F) None of the above
G) C) and E)

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Question 83

Multiple Choice

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Jon has the chance to be promoted into a higher paid management position if he exceeds his goals in his current position. Thus, he has high ____. He loves the company and is excited about the new position opportunity. Thus, he also has high ____.

What did Elton Mayo discover in the Hawthorne Studies about human factors that led to the birth of the human relations movement in management?

Job redesign is a type of ____ in which work is restructured in ways that cultivate the worker-job match.

If you were a manager who made sure that rewards were distributed to your employees fairly based on their performance and that each employee clearly understood the basis for his or her own pay, you would be using

Garrett Enterprise Garrett Enterprise is a well-known company that has been around for many years. However, Mr. Smith, its CEO, has noticed recently that the company is not performing up to par. He has been watching the employees closely. Mr. Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company. Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required. The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful. Mr. Smith also observed that the employees were not engaging with each other. They all seemed to be at ease with each other, but there was very little interaction. When Mr. Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated. Mr. Smith decided that things needed to change. He decided that the managers would reward only very good behaviors and punish anything that was considered bad behavior. While this may not be the best option, Mr. Smith believes that it may work for the near future. -Refer to Garrett Enterprise. Based on Herzberg's theory, which of these factors was applied to employees?

Self-managed teams take over most management functions.

Which of the following forms of reinforcement is considered the most effective?

One advantage of part-time work is that it usually provides the same benefits that full-time employees receive.

Which of the following is not a type of team?

The American Red Cross is a not-for-profit organization that uses volunteer workers the same way a for-profit business uses paid employees. To encourage volunteers to continue to give their time, the Red Cross thanks volunteers with public recognition. This would be an example of

The first stage of team development is

In 1987, two years after graduating from Yale Law School, Mr. Hyatt founded the firm Hyatt Legal Services with two other lawyers. By 2011, the company had expanded to 200 offices in 22 states. With growth, the company has found it easy to recruit staffers; however, it has faced other problems, most noticeably dissatisfaction among staff lawyers. Recently staffers in seven Minneapolis regional offices revolted, writing a memo protesting the firm's emphasis on generating fees at the expense of quality legal work. Mr. Hyatt fired the dissenters. His action toward the dissenters indicates the use of

All of the following are assumptions of Theory Y except

What is the deceptively simple assumption on which Vroom's expectancy theory of motivation is based?

The systematic use of reinforcement to encourage desirable organizational behavior is called

A work schedule that allows employees to work ten hours a day for four days instead of eight hours a day for five days is an example of a flextime system.

Victor Vroom's expectancy theory is based on the very simple assumption that

Under Herzberg's theory, when ____ factors are present in the work environment, they act as satisfiers; when ____ factors are absent, they act as dissatisfiers.