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An independent retailer is a firm that operates more than one outlet and generally provides personal service.

A) True
B) False

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XYZ & ABC XYZ Furniture is a manufacturer of contemporary furniture that sells its products through retail stores throughout the country. XYZ management wants to explore different channels of distribution and feels that the company should use all available outlets to sell its products. ABC Distributors has brought a proposal to the company to be its wholesaler. As a wholesaler, ABC represents many different companies and sells various products to many different retailers. ABC hopes that, with such a wide variety, the company will be able to keep profits high if one product or manufacturer should fail. -Refer to XYZ & ABC. Which of the following is not an option for channels of distribution for XYZ?


A) Producer―wholesaler―retailer―consumer
B) Producer―agent―wholesaler―retailer―consumer
C) Producer―consumer
D) Producer―retailer―consumer
E) Producer―wholesaler―consumer―agent

F) None of the above
G) B) and D)

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Neighborhood shopping centers often promote the center and the tenants as a group.

A) True
B) False

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Department stores are distinctly service-oriented. Along with the goods they sell, they provide


A) lower markups.
B) quality discounts.
C) personal assistance.
D) warehouse merchandising.
E) very low prices.

F) B) and C)
G) None of the above

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Jessica decides to order smaller amounts of inventory at a time for her arts and crafts store. She is obviously concerned about ____ costs.


A) processing
B) stock-out
C) warehousing
D) stocking
E) holding

F) C) and D)
G) A) and D)

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Supply-chain management primarily focuses on two or more stages of the marketing channel under one management.

A) True
B) False

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Simpson Micro owns warehouses that stock computer software. It offers net terms to retail stores, offers specials and promotions, and provides customer service. Simpson Micro is a(n) ____ wholesaler.


A) general-specialty
B) general-merchandise
C) rare-service
D) specialty-line
E) agent

F) B) and C)
G) A) and B)

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The U.S. Postal Service offers


A) common carrier service.
B) parcel post delivery.
C) freight forward delivery.
D) contract carrier service.
E) private carrier service.

F) A) and B)
G) All of the above

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____ are firms that offer transportation services for shippers.


A) Conveyors
B) Transporters
C) Truckers
D) Freighters
E) Carriers

F) B) and C)
G) A) and E)

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Mayflower, which operates a large system of long-distance trucking, is available for business or individual shipping needs. Mayflower is a ____ carrier.


A) private
B) contract
C) mail
D) parcel
E) common

F) A) and B)
G) A) and C)

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Discount stores are self-service merchandise outlets that sell goods at lower prices than usual and


A) locate their showrooms in high-rent districts.
B) offer a wide variety of customer services.
C) operate on lower markups.
D) offer narrow but deep product mixes.
E) provide numerous services to customers.

F) B) and D)
G) All of the above

Correct Answer

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____ refers to the set of activities involved in receiving and storing goods and preparing them for reshipment.


A) Transportation
B) Physical inventory
C) Warehousing
D) Order processing
E) Materials handling

F) A) and B)
G) C) and D)

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Which of the following is becoming common for mass merchandisers and involves asking a supplier in a particular area of specialty how to stock shelves?


A) Exclusive distribution
B) Selective distribution
C) Category management
D) Inventory management
E) Chain management

F) All of the above
G) C) and D)

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The use of all available outlets for a product to obtain the widest market exposure is called ____ distribution.


A) exclusive
B) intentional
C) selective
D) patterned
E) intensive

F) A) and D)
G) A) and C)

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All of the following are services provided by wholesalers to retailers except


A) buying in large quantities and selling in smaller quantities.
B) promoting the product.
C) supplying marketing information.
D) manufacturing a wide selection of products.
E) helping finance purchases.

F) B) and E)
G) C) and D)

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The tradition of rising early and rushing out to retailers who have drastically marked down prices for Black Friday, the day after Thanksgiving, may be dwindling as ___ take over a larger portion of that market.


A) wholesale purchasing
B) automatic vending
C) telemarketing
D) direct marketing
E) online sales

F) All of the above
G) None of the above

Correct Answer

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Jake owns and operates a small store that sells relatively few items. His store is open 24 hours a day, and most of his customers live very close to the store. Jake owns a


A) supermarket.
B) discount store.
C) specialty store.
D) convenience store.
E) single-line retail store.

F) A) and B)
G) A) and C)

Correct Answer

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Middlemen between the producer and the consumer in the chain of marketing organizations are called marketing intermediaries.

A) True
B) False

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The slowest but least expensive means of transportation is by ship and barges.

A) True
B) False

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A channel of distribution is a sequence of marketing organizations that directs a product from the producer to the ultimate user.

A) True
B) False

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