Question 1

The "me-centered" maneuver which causes a shift in focus during difficult conversations is the result of:

Accepted Answer

A)  rapport-building questions.
B)  probing questions.
C)  defensive comments.
D)  me-too statements.
E)  solution-oriented questions.F) C) and D)
G) A) and D)

Question 2

_____ are helpful in following up after meetings.

Accepted Answer

A)  Agendas
B)  Minutes
C)  Facilitators
D)  Proposals
E)  TimetablesF) B) and D)
G) A) and D)

Question 3

Rapport-building questions reflect a judger mind-set.

Accepted Answer

A) True 
 B)False

Question 4

Clarifying is the component of active listening which entails:

Accepted Answer

A)  approaching conversations with a judger mind-set.
B)  expressing your own perspectives and feelings for the benefit of your colleagues.
C)  agreeing with everything you hear to ensure goodwill and harmony.
D)  active nonverbal communication.
E)  connecting the thoughts of others to understand how they make conclusions.F) A) and B)
G) A) and C)

Question 5

Which of the following types of questions reflects a learner mind-set?

Accepted Answer

A)  Leading questions
B)  Disguised questions
C)  Cross-examining questions
D)  Ethnocentric questions
E)  Rapport-building questionsF) A) and E)
G) All of the above

Question 6

Which of the following is true of team members in the forming stage of team development?

Accepted Answer

A)  They attempt to make sense of their roles, goals, and accountabilities.
B)  They offer ideas about how the team should approach work.
C)  They focus on getting to know each other.
D)  They operate efficiently toward accomplishing their goals.
E)  They formulate coherent work plans and guidelines.F) A) and E)
G) A) and B)

Question 7

Which of the following is true of funnel questions?

Accepted Answer

A)  They are used to analyze business problems from every angle possible.
B)  They involve neutral topics in order to establish an atmosphere of friendliness.
C)  They start with broad and open questions and move to more specific and closed ones.
D)  They are used to find contradictions in what other people have said or done.
E)  They steer the conversation toward predetermined conclusions.F) A) and E)
G) A) and B)

Question 8

What are solution-oriented questions?

Accepted Answer

A)  Solution-oriented questions are icebreakers which gradually ease people into conversations about shared business interests.
B)  Solution-oriented questions move from general to specific and are intended to increasingly deconstruct a business issue.
C)  Solution-oriented questions are those which lead people around to your way of thinking.
D)  Solution-oriented questions focus on how to overcome business problems and what should be done to accomplish business objectives.
E)  Solution-oriented questions are those which strive to find contradictions in the actions and words of other people.F) All of the above
G) A) and E)

Question 9

Which of the following is true of disguised statements?

Accepted Answer

A)  They reflect a judger mind-set.
B)  They build rapport between people.
C)  They facilitate the exchange of honest opinions.
D)  They analyze business problems.
E)  They lead people to your way of thinking.F) C) and E)
G) B) and E)

Question 10

Which of the following is a trait of a good listener?

Accepted Answer

A)  The ability to steer a conversation to a predetermined conclusion
B)  The ability to give advice freely and frequently
C)  The ability to anticipate how a speaker thinks and feels
D)  The ability to approach conversations with a judger mind-set
E)  The ability to phrase questions as statementsF) A) and E)
G) B) and E)

Question 11

A good manager:

Accepted Answer

A)  gives advice freely and frequently.
B)  is more result-oriented than relationship-oriented.
C)  has a judger mind-set and low self-awareness.
D)  schedules time for listening to employees each day.
E)  believes that listening too much is a sign of indecisiveness.F) C) and E)
G) A) and B)

Question 12

Explain the following components of active listening: summarizing and sharing.

Accepted Answer

The goal of summarizing is to restate ma...

Question 13

In order to conduct meetings effectively, it is critical that the facilitator acts from a neutral position.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following stages of team development involves team members opening up with their competing ideas about how the team should approach work?

Accepted Answer

A)  Norming
B)  Forming
C)  Performing
D)  Storming
E)  ReformingF) None of the above
G) All of the above

Question 15

In what way can giving advice become a barrier to effective listening?

Accepted Answer

In leadership roles, your job is often t...

Question 16

Briefly describe the different types of poor questions that reflect a judgmental mind-set and can lead to less listening.

Accepted Answer

Poor questions include leading questions...

Question 17

Active listening involves expressing your own perspectives and feelings.

Accepted Answer

A) True 
 B)False

Question 18

Research has shown that teams that have lesser dissent during meetings reach higher-quality decisions.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following types of questions reflects a judger mind-set?

Accepted Answer

A)  Leading questions
B)  Funnel questions
C)  Probing questions
D)  Solution-oriented questions
E)  Rapport-building questionsF) A) and C)
G) C) and E)

Question 20

Cross-examination questions are those which:

Accepted Answer

A)  increasingly deconstruct a business issue.
B)  guide people to your way of thinking.
C)  analyze business problems from every angle possible.
D)  find contradictions in what other people have said.
E)  present opinions in the form of questions.F) A) and B)
G) A) and C)

Exam 3: Team Communication and Difficult Conversations

Clarifying is the component of active listening which entails:

Correct AnswerverifiedShow Answer

Explain the following components of active listening: summarizing and sharing.

Correct AnswerverifiedThe goal of summarizing is to restate ma...View AnswerShow Answer

In order to conduct meetings effectively, it is critical that the facilitator acts from a neutral position.

Correct AnswerverifiedShow Answer

A good manager:

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Which of the following is true of disguised statements?

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What are solution-oriented questions?

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Research has shown that teams that have lesser dissent during meetings reach higher-quality decisions.

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Briefly describe the different types of poor questions that reflect a judgmental mind-set and can lead to less listening.

Correct AnswerverifiedPoor questions include leading questions...View AnswerShow Answer

_____ are helpful in following up after meetings.

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Rapport-building questions reflect a judger mind-set.

Correct AnswerverifiedShow Answer

Which of the following types of questions reflects a judger mind-set?

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Cross-examination questions are those which:

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Active listening involves expressing your own perspectives and feelings.

Correct AnswerverifiedShow Answer

The "me-centered" maneuver which causes a shift in focus during difficult conversations is the result of:

Correct AnswerverifiedShow Answer

In what way can giving advice become a barrier to effective listening?

Correct AnswerverifiedIn leadership roles, your job is often t...View AnswerShow Answer

Which of the following is a trait of a good listener?

Correct AnswerverifiedShow Answer

Which of the following is true of funnel questions?

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Which of the following stages of team development involves team members opening up with their competing ideas about how the team should approach work?

Correct AnswerverifiedShow Answer

Which of the following types of questions reflects a learner mind-set?

Correct AnswerverifiedShow Answer

Which of the following is true of team members in the forming stage of team development?

Correct AnswerverifiedShow Answer

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The goal of summarizing is to restate ma...
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Poor questions include leading questions...
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In leadership roles, your job is often t...
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