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Business-to-business electronic commerce over the Internet


A) is nearly equivalent to consumer electronic commerce when measured by the total dollar value of all online transactions.
B) is at least four times greater than consumer electronic commerce when measured by the total dollar value of all online transactions.
C) has dramatically decreased since face-to-face communication between a firm's sales force and its potential customers is so important.
D) is impossible to estimate since companies will not share information.
E) has never been popular since timely information is unavailable or deemed to be proprietary.

F) C) and E)
G) A) and B)

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eBay is the predominant person-to-person trading community in the world. eBay is an example of


A) a Webfront operation.
B) a clicks-and-mortar store.
C) an e-marketplace.
D) a noncompetitive market.
E) an integrated market.

F) A) and D)
G) C) and D)

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Buy classes refer to the three types of organizational buying situations:


A) buy, lease, and rent.
B) new buy, make, and reprocess.
C) manufacturing contracts, consulting contracts, service contracts.
D) new buy, straight rebuy, and modified rebuy.
E) new buy, refurbish, and used buy.

F) C) and D)
G) B) and D)

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Describe the three types of organizational markets and give examples of each.

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There are three types of organizational ...

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An assistant heard his supervisor in the supply room yell, "Call Crate & Barrel. We need another case of its coffee mugs for the conference next week." The supervisor was asking the assistant to make a


A) new buy.
B) straight rebuy.
C) modified rebuy.
D) make-buy.
E) standard reorder.

F) D) and E)
G) A) and E)

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What type of online auction does one buyer and many sellers typify?


A) forward auction
B) reverse auction
C) traditional auction
D) vertical auction
E) bidder's war

F) B) and E)
G) All of the above

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For e-marketplaces, large companies tend to favor __________ that link them with their network of qualified suppliers and customers.


A) centralized markets
B) decentralized markets
C) private exchanges
D) segregated markets
E) independent trading communities

F) B) and C)
G) A) and E)

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Organizational buyers include manufacturers, wholesalers, retailers, service companies, not-for-profit organizations, and government agencies that


A) purchase exclusively from one supplier.
B) are exempt from state and local taxes.
C) sell directly to ultimate consumers.
D) sell goods and services for their own use.
E) buy products and services for their own use or for resale.

F) A) and B)
G) B) and E)

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Organizational buying criteria serve the same purpose as __________ criteria used by consumers.


A) consideration
B) evaluative
C) decision
D) alternative
E) prepurchase

F) A) and D)
G) A) and E)

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In an e-marketplace, an online auction in which a buyer communicates a need for a product or service and would-be suppliers are invited to bid in competition with each other is referred to as a


A) vertical auction.
B) reverse auction.
C) horizontal auction.
D) traditional auction.
E) reciprocal auction.

F) C) and D)
G) A) and C)

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An industrial firm


A) is one that is independently owned and takes title to the merchandise it sells.
B) buys physical goods and resells them again without any reprocessing.
C) deals exclusively with federal, state, and local governments.
D) in some way reprocesses a product or service it buys before selling it again to the next buyer.
E) only produces a product, not a service.

F) A) and B)
G) All of the above

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A firm that reprocesses a product or service it buys before selling the product again to the next buyer is referred to as


A) an industrial firm.
B) a reseller firm.
C) a government agency.
D) a wholesaler.
E) a retailer.

F) A) and B)
G) C) and D)

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Which of the following statements most closely describes the people in the buying center of a medium-sized manufacturing plant?


A) The composition of the buying center remains constant over long periods of time.
B) The buying center avoids cross-functional teams whenever possible.
C) The composition of the buying center depends on the specific item being purchased.
D) The purchasing manager is an occasional member of the buying center.
E) Most government units use a formal buying center to arrive at buying decisions.

F) B) and E)
G) None of the above

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At which stage of the organizational buying decision process would purchasing and engineering personnel visit potential suppliers to assess their facilities?


A) problem recognition
B) information search
C) purchase decision
D) post-purchase behavior
E) alternative evaluation

F) B) and E)
G) All of the above

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Purchasing paper for JCPMedia is one example of


A) organizational buying.
B) online buying.
C) on-time delivery.
D) derived demand.
E) cooperative selling.

F) C) and D)
G) B) and C)

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Organizations face three specific kinds of buying situations. They are new buy, straight rebuy, and modified rebuy. Collectively, these situations are referred to as


A) industrial buying behavior.
B) reseller buying behavior.
C) buy classes.
D) purchase criteria.
E) consideration sets.

F) A) and B)
G) A) and C)

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