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Arbitrators usually give management the right to make technological improvements, even if some workers are adversely affected unless the contract provides otherwise.

A) True
B) False

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In the United States, which qualification is legally required of arbitrators?


A) Bachelor's degree in related field
B) Law degree
C) Five years' experience as an attorney
D) Arbitrators are not required to have any specific educational or technical training.

E) All of the above
F) B) and C)

Correct Answer

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In grievance cases involving discharge due to possession and use of drugs, arbitrators have generally required employers to meet a higher standard of proof.

A) True
B) False

Correct Answer

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Which of the following is generally not true of the arbitration process in labor relations?


A) About half of all agreements provide for arbitration of grievances.
B) Arbitration as a last step is provided for in the agreement.
C) If one party requests the arbitration of a grievance, both must abide by the arbitrator's decision.
D) The selection of an arbitrator is specified in the agreement.

E) None of the above
F) A) and B)

Correct Answer

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According to a survey conducted by the National Academy of Arbitrators, which of the following factors are most used by arbitrators?


A) Industry practice
B) Future labor relations
C) Social mores and customs
D) Past practices

E) None of the above
F) C) and D)

Correct Answer

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"A good reason" refers to:


A) Grievance.
B) Just cause.
C) Incompetence.
D) Obiter dictum.

E) All of the above
F) A) and B)

Correct Answer

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_______ is commonly understood to mean the length of service with the employer either on a companywide basis or within the particular unit of the organization.


A) Obiter dictum
B) Seniority
C) Just cause
D) Industry practices

E) A) and C)
F) None of the above

Correct Answer

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A common labor agreement holiday pay eligibility requirement provides the employee to work the last scheduled workday before and the first scheduled workday after the holiday.

A) True
B) False

Correct Answer

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Which of the following is not a common absenteeism control measure found in contracts?


A) Employee call-in to give notice.
B) Daily attendance records maintained by employees.
C) Termination based on excessive absenteeism.
D) Progressive discipline for excessive absenteeism.

E) A) and D)
F) All of the above

Correct Answer

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Interest arbitration involves interpretation of a party's "rights" or the application of a particular provision under existing contract terms.

A) True
B) False

Correct Answer

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The arbitrator must avoid _________-remarks irrelevant to the decision-and confine the opinion and award to the case brought to arbitration.


A) Grievance
B) Just cause
C) Incompetence
D) Obiter dictum

E) B) and D)
F) All of the above

Correct Answer

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The federal Monday Holiday Act has substantially decreased employers' problems with holiday stretching.

A) True
B) False

Correct Answer

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The employer's discharge of an employee for incompetence is not likely to be upheld by an arbitrator if the employee shows substantial improvement after a warning.

A) True
B) False

Correct Answer

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In the year 2006, there were _____ arbitration issues.


A) 2,473
B) 2,581
C) 1,902
D) 2,314

E) None of the above
F) A) and D)

Correct Answer

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Medication is generally the same as _____.


A) Arbitration
B) Fact-finding
C) Court hearing
D) Conciliation

E) B) and C)
F) C) and D)

Correct Answer

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Arbitrators have the right to reinstate fired employees if they feel a lack of "just cause."

A) True
B) False

Correct Answer

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As it relates to "double jeopardy," an employer cannot cite an employee for two or more) penalties for the same offense.

A) True
B) False

Correct Answer

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Which of the following factors will not often be used by arbitrators in deciding a grievance?


A) Credentials of the representatives of the parties
B) Contract language
C) Other arbitration awards
D) Past practice

E) All of the above
F) C) and D)

Correct Answer

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The arbitrator's decision in a case is usually expressed as an:


A) oral award.
B) written award and opinion.
C) oral opinion.
D) written opinion and oral award.

E) B) and D)
F) B) and C)

Correct Answer

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The U.S. Supreme Court has generally considered the use of arbitration less effective than the courts in settling grievances.

A) True
B) False

Correct Answer

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