Question 1

Two useful tools for estimating the supply of needed human resources are the

Accepted Answer

A)  recruiting chart and skills inventory.
B)  employee survey and skills chart.
C)  performance appraisal and replacement chart.
D)  replacement chart and skills inventory.
E)  skills inventory and attrition graph.F) A) and E)
G) B) and E) D

Question 2

Refer to Jefferson, Inc. When JI management considers performance appraisal, various techniques and methods are either objective or ____ in nature.

Accepted Answer

A)  measurable
B)  marginal
C)  judgmental
D)  goal-oriented
E)  personalF) None of the above
G) C) and E)

Question 3

New employees at Disney World in Orlando spend their first several days learning what it means to be a "cast member" by studying the traditions that are Disney. This is called

Accepted Answer

A)  pre-employment testing.
B)  recruitment.
C)  internal recruitment.
D)  an orientation process.
E)  compensation.F) A) and C)
G) B) and D)

Question 4

Lindley Company is interested in verifying previous job responsibilities held by its applicants. The selection technique that will be most helpful in obtaining this information is the

Accepted Answer

A)  employment test.
B)  interview.
C)  assessment center.
D)  employment application.
E)  reference check.F) A) and B)
G) A) and E)

Question 5

Which of the following type of worker is usually paid on a salary plan?

Accepted Answer

A)  Clerical
B)  Retail
C)  Fast-food
D)  Manager
E)  Assembly-lineF) C) and E)
G) B) and E)

Question 6

All of the following are examples of employee benefits except

Accepted Answer

A)  an end-of-year bonus.
B)  health insurance packages.
C)  pay for time not worked.
D)  workers' compensation insurance.
E)  unemployment insurance.F) A) and B)
G) A) and D)

Question 7

The need to enforce the Occupational Safety and Health Act of 1970 led to the creation of OSHA.

Accepted Answer

A) True 
 B)False

Question 8

Usually, management sets employees' pay levels higher than at comparable firms.

Accepted Answer

A) True 
 B)False

Question 9

Another name for human resources management is ____ management.

Accepted Answer

A)  personnel
B)  corporate
C)  administrative
D)  operations
E)  marketingF) B) and C)
G) A) and E) A

Question 10

Some union agreements state that current employees must be informed of upcoming new openings. This practice is called job

Accepted Answer

A)  posting.
B)  advertising.
C)  description.
D)  announcement.
E)  specification.F) All of the above
G) D) and E) A

Question 11

Wanda Zarky is paid a specific amount of money for work during a set calendar period, regardless of the actual number of hours worked. This money is called

Accepted Answer

A)  a wage.
B)  benefits.
C)  a salary.
D)  compensation.
E)  a bonus.F) B) and E)
G) D) and E)

Question 12

Blowfish Fisheries is considering hiring Hispanics to ensure the success of its newest products, blowfish enchiladas. The company expects that the additional cultural viewpoints will provide it with

Accepted Answer

A)  cost advantages.
B)  a marketing edge.
C)  minority recruitment advantage.
D)  cultural diversity.
E)  a human resource advantage.F) C) and D)
G) B) and E)

Question 13

A large manufacturing company has found that younger employees tend to have fewer medical problems than workers over 40. Therefore, management decided to hire only workers under 40 to reduce company health insurance costs. This is illegal under the

Accepted Answer

A)  Civil Rights Act of 1964.
B)  Occupational Safety and Health Act.
C)  Age Discrimination in Employment Act.
D)  Equal Pay Act.
E)  Older Workers Equal Employment Opportunity Act.F) A) and E)
G) A) and B)

Question 14

When Foot Locker, a retailer of athletic shoes, wanted to study the various elements and requirements of the positions needed to staff a store in a large mall, it most likely began by

Accepted Answer

A)  instituting a job analysis procedure.
B)  recruiting with ads in a local newspaper.
C)  having prospective employees complete application forms.
D)  asking its personnel department to provide a listing of all current salespeople.
E)  analyzing new applicants for their potential job skills.F) All of the above
G) A) and D)

Question 15

Employee benefits are

Accepted Answer

A)  nonmonetary rewards.
B)  monetary rewards.
C)  required.
D)  usually not viewed as being part of one's total compensation.
E)  temporary incentives.F) None of the above
G) A) and D)

Question 16

The city government of St. Louis wants to be certain that its employment tests are legal. Therefore, it will be careful to use

Accepted Answer

A)  only personality tests.
B)  only OSHA-approved tests.
C)  tests approved by the city council, the highest local law-making body.
D)  tests that are valid predictors of personality.
E)  tests that are valid predictors of on-the-job performance.F) All of the above
G) A) and B)

Question 17

If the superior's job with a particular employee during a performance appraisal is simply to sit and listen and then have open dialogue about all that the employee has shared, what type of performance appraisal interview is this?

Accepted Answer

A)  Tell-and-listen
B)  Problem-solving
C)  Tell-and-sell
D)  Objective
E)  JudgmentalF) B) and D)
G) B) and C)

Question 18

The development phase of human resources management consists of two important activities: (1)  training and development (2)  and

Accepted Answer

A)  job analysis.
B)  recruiting.
C)  motivating.
D)  appraising performance.
E)  orientation.F) B) and E)
G) D) and E)

Question 19

Title VII of the Civil Rights Act of 1964 addresses the issue of workplace discrimination based on all of the following except

Accepted Answer

A)  age.
B)  sex.
C)  race.
D)  color.
E)  religion.F) B) and E)
G) C) and E)

Question 20

Periodically, employees at Southwest Airlines complete satisfaction surveys that management uses to improve employee job satisfaction. This is an example of

Accepted Answer

A)  job analysis.
B)  employee relations.
C)  human resources planning.
D)  performance appraisal.
E)  employee communication programs.F) A) and B)
G) B) and D)

Exam 9: Attracting and Retaining the Best Employees

Two useful tools for estimating the supply of needed human resources are the

Correct AnswerverifiedD

Refer to Jefferson, Inc. When JI management considers performance appraisal, various techniques and methods are either objective or ____ in nature.

Correct AnswerverifiedShow Answer

New employees at Disney World in Orlando spend their first several days learning what it means to be a "cast member" by studying the traditions that are Disney. This is called

Correct AnswerverifiedShow Answer

Lindley Company is interested in verifying previous job responsibilities held by its applicants. The selection technique that will be most helpful in obtaining this information is the

Correct AnswerverifiedShow Answer

Which of the following type of worker is usually paid on a salary plan?

Correct AnswerverifiedShow Answer

All of the following are examples of employee benefits except

Correct AnswerverifiedShow Answer

The need to enforce the Occupational Safety and Health Act of 1970 led to the creation of OSHA.

Correct AnswerverifiedShow Answer

Usually, management sets employees' pay levels higher than at comparable firms.

Correct AnswerverifiedShow Answer

Another name for human resources management is ____ management.

Correct AnswerverifiedA

Some union agreements state that current employees must be informed of upcoming new openings. This practice is called job

Correct AnswerverifiedA

Wanda Zarky is paid a specific amount of money for work during a set calendar period, regardless of the actual number of hours worked. This money is called

Correct AnswerverifiedShow Answer

Blowfish Fisheries is considering hiring Hispanics to ensure the success of its newest products, blowfish enchiladas. The company expects that the additional cultural viewpoints will provide it with

Correct AnswerverifiedShow Answer

A large manufacturing company has found that younger employees tend to have fewer medical problems than workers over 40. Therefore, management decided to hire only workers under 40 to reduce company health insurance costs. This is illegal under the

Correct AnswerverifiedShow Answer

When Foot Locker, a retailer of athletic shoes, wanted to study the various elements and requirements of the positions needed to staff a store in a large mall, it most likely began by

Correct AnswerverifiedShow Answer

Employee benefits are

Correct AnswerverifiedShow Answer

The city government of St. Louis wants to be certain that its employment tests are legal. Therefore, it will be careful to use

Correct AnswerverifiedShow Answer

If the superior's job with a particular employee during a performance appraisal is simply to sit and listen and then have open dialogue about all that the employee has shared, what type of performance appraisal interview is this?

Correct AnswerverifiedShow Answer

The development phase of human resources management consists of two important activities: (1) training and development (2) and

Correct AnswerverifiedShow Answer

Title VII of the Civil Rights Act of 1964 addresses the issue of workplace discrimination based on all of the following except

Correct AnswerverifiedShow Answer

Periodically, employees at Southwest Airlines complete satisfaction surveys that management uses to improve employee job satisfaction. This is an example of

Correct AnswerverifiedShow Answer

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