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Centrum Springs, Inc. Riley has worked for Centrum Springs, Inc., for many years and has now been given the opportunity to advance in the company. His manager is retiring and hopes that Riley will take over for him. However, even though Riley is an experienced employee, there are many things that he still needs to learn. Riley has trained many new employees, but he has never held a management position. Riley needs to have a general understanding of what it takes to be a manager. There are many problems in Riley's department. There are no plans to fall back on in case the initial plan fails. Riley also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to. Riley feels that this is a great opportunity, and he is anxious to learn everything to be a great manager. He knows that if he performs well in this position, he will have the opportunity to move up the corporate ladder. -Refer to Centrum Springs, Inc. Riley's usual duties represent which of these areas?


A) Financial management
B) Operations management
C) Marketing management
D) Human resources management
E) Administrative management

F) C) and D)
G) A) and E)

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Which of the three leadership styles described in the textbook is the most effective? Support your position.

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Answers will vary. Most management exper...

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American Airlines has established a goal of increasing its profits by 12 percent next year. To ensure that the goal is reached, management monitors profits on a monthly basis. After three months, if profits have not increased by 3 percent, management will take corrective action to get the company on track. By doing so, management is carrying out its ____ function(s) .


A) planning
B) leading and motivating
C) goal-setting and planning
D) organizing
E) controlling

F) A) and E)
G) None of the above

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Nearly all experts and academics in the field of leadership agree that a participative leadership style is the best within an American organization.

A) True
B) False

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Accounting and investments are areas within which management field of specialization?


A) Administration
B) Operations
C) Marketing
D) Finance
E) Human resources

F) A) and B)
G) None of the above

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Jeanine has formal power in the Coffee Lovers, Ltd. organization while Sam has informal power. One of the primary differences between Jeanine and Sam is that Jeanine has ____ within the organizations while Sam does not.


A) security
B) interpersonal power
C) influence
D) leadership
E) authority

F) All of the above
G) C) and D)

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Managers who must be familiar with the Equal Employment Opportunity Commission regulations are ____ managers.


A) financial
B) operations
C) marketing
D) administrative
E) human resources

F) A) and B)
G) None of the above

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Grouping resources and activities to efficiently and effectively accomplish a result is called


A) planning.
B) organizing.
C) directing.
D) controlling.
E) goal setting.

F) A) and B)
G) A) and C)

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In a SWOT analysis, opportunities are considered external to the organization.

A) True
B) False

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Which of the following would least likely to be considered a threat to an organization?


A) A newly implemented law
B) Competitor's actions
C) Newly developed technology
D) Economic changes
E) Human resources of an organization

F) None of the above
G) C) and E)

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Middle managers implement the strategy developed by top management.

A) True
B) False

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A manager who has the ability to see the big picture of an organization and to understand how the various parts of the organization can fit together has ____ skills.


A) leadership
B) technical
C) interpersonal
D) conceptual
E) decisional

F) C) and D)
G) A) and E)

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The process of evaluating and regulating ongoing activities to ensure that goals are achieved is known as


A) organizing.
B) leading.
C) controlling.
D) motivating.
E) planning.

F) A) and B)
G) B) and E)

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McDonalds prides itself on its efficiency and value in delivering a product in a very short time. These characteristics can best be defined as McDonalds'


A) objectives.
B) mission.
C) resources.
D) opportunities.
E) core competencies.

F) A) and D)
G) A) and E)

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The process of establishing an organization's major goals and objectives and allocating the resources to achieve them is called tactical planning.

A) True
B) False

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Kelly is in charge of both accounting and investments and all of the employees involved with these functions at her firm. Kelly is a(n) ____ manager.


A) executive
B) financial
C) first-line
D) middle
E) operations

F) A) and B)
G) None of the above

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