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Exam 6: Understanding the Management Process

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Question 51

Multiple Choice

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The investment decisions of many traders on Wall Street in the early 2000s led to the downfall of several investment companies, demonstrating that employee goals were not aligned with company goals. This indicates a failure of which basic managerial function?

A) Planning
B) Organizing
C) Leading
D) Motivating
E) Controlling

F) A) and B)
G) A) and E)

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Question 52

Multiple Choice

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Leadership can best be defined as the ability to

A) identify problems.
B) relate to others.
C) influence others.
D) generate reasonable solutions to problems.
E) deal effectively with others.

F) C) and D)
G) None of the above

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Question 53

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An organization's tactical plan is its broadest set of plans developed as a guide for major policy setting and decision making.

Dazzle Magazine Rosalea recently switched careers. Previously, she was a college professor, but she felt she needed more real-world experience to help her business students more fully. She became a manager at Dazzle Magazine, where she was in charge of the layout. Always open to new ways of doing things, Rosalea let her staff implement their ideas at times. Rosalea learned firsthand the different roles she had to play as a manager. It always got stressful when the publication deadline neared. At one point, there was a major mix-up in the layouts for the front cover. Rosalea was not sure of the correct layout because she had allowed one of her employees, Joseph, to modify and run with his idea on this matter. However, she could not ask for Joseph's help with the covers because he happened to be out of town at the tim She decided to ask the design manager for her help. The design manager did not feel comfortable making a decision on the issue, so she did not give Rosalea an answer. Rosalea then went to an employee within her department for advic -Refer to Dazzle Magazine. Now that Rosalea has real-world experience, she understands more than ever that certain skills are needed for any manager's success. These skills include all of the following except

Of the three styles of leadership, the most effective is the participative style.

When looking at the company's sales figures, Martha sees that her salespeople have not achieved high sales in Japan. She is at what stage in the managerial decision-making process?

How does the organization's mission differ from its strategic planning?

The first step in the managerial decision-making process is to

Core competencies of an organization are the aspects that a company performs well.

Over the last few years, most U.S. firms have regained the dominant competitive positions they had previously held.

The chief executive officer of Chrysler provides his organization with leadership and overall guidance, and he is generally responsible for interpreting the organization's mission. He would be most properly classified as a(n) ____ manager.

A(n) ____ is a smaller-scale plan developed to implement a strategy.

Which of the following is a TQM tool?

Centrum Springs, Inc. Riley has worked for Centrum Springs, Inc., for many years and has now been given the opportunity to advance in the company. His manager is retiring and hopes that Riley will take over for him. However, even though Riley is an experienced employee, there are many things that he still needs to learn. Riley has trained many new employees, but he has never held a management position. Riley needs to have a general understanding of what it takes to be a manager. There are many problems in Riley's department. There are no plans to fall back on in case the initial plan fails. Riley also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to. Riley feels that this is a great opportunity, and he is anxious to learn everything to be a great manager. He knows that if he performs well in this position, he will have the opportunity to move up the corporate ladder. -Refer to Centrum Springs, Inc. When Riley learns all that it takes to be a manager, he will be involved in

It is important for a manager to understand the ____ of subordinates in order to encourage effective performance.

Most organizations use four types of resources: material, human, financial, and informational.

Achieving a balance between competing and conflicting goals is called optimization.

If Kmart states that it is going to spend $100 million in advertising in the upcoming year to help increase its market share, it is explaining part of its ____ plan.

The first step in benchmarking is to identify the objectives.

A(n) ____ is a type of plan designed to implement tactical plans.