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Exam 10: Motivating and Satisfying Employees and Teams

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Question 41

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​Wilma formed a ___ by temporarily bringing together knowledgeable employees from different parts of the organization to form a team to solve a specific problem.

A) ​problem-solving team
B) ​job enrichment team
C) ​cross-functional team
D) ​self-managed team

E) A) and D)
F) None of the above

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Question 42

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How does a positive reinforcement differ from a negative reinforcement?

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Positive reinforcement strengt...

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Question 43

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Which of the following motivational techniques involves expanding a worker's assignments to include additional but similar tasks?

The U.S. Army's motto to "be all that you can be" relates most closely to the ____ level of needs.

Garrett Enterprise Garrett Enterprise is a well-known company that has been around for many years. However, Mr. Smith, its CEO, has noticed recently that the company is not performing up to par. He has been watching the employees closely. Mr. Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company. Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum require Mr. Smith also observed that the employees were not engaging with each other. They all seemed to be at ease with each other, but there was very little interaction. When Mr. Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivate -Refer to Garrett Enterprise. When Mr. Smith talks about implementing a system of rewarding only the best behavior and punishing bad behavior, which of these theories is he utilizing?

For job enrichment to benefit the company, what must happen first?

Which of the following forms of reinforcement is considered the most effective?

Jane Freeman, a merchandise manager at JCPenney, has just been informed by her superior that all managers in the store have been reassigned departments of responsibility because top management has done some reorganizing. Jane previously was in charge of the infants' department and the girls' department, and now she is also in charge of the boys' department. This is an example of

Which of the following strengthens desired behavior by eliminating an undesirable task or situation?

​The employee motivation technique that permits employees to work from home all or a portion of the work week is known as

Herzberg recognized only two dimensions: motivation and hygiene.

A sense of belonging is a characteristic of which need level?

Gina Robinson, Inc. (GRI) GRI management has decided to reinvent the culture of the organization. Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description. However, this did not work. Next, the company decided to add flextim GRI then introduced even more work options for employees. For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other. Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means. The managers reasoned that team members must work face to face to learn from and truly engage with each other. Once these teams were formed, GRI management noticed that the quality of employees' work was much improved. The managers also observed that people felt much more comfortable with and tolerant of each other. -Refer to Gina Robinson, Inc. Flextime is

At Redbone Co., employees are slowly evaluated and promoted, but they stay around until retirement. Groups make decisions and take responsibility for their decisions. Company control is informal, and everyone is concerned with the general well-being of the other employees. Employees do whatever the company needs at the time rather than following a specific job track. The environment at Redbone Co. most closely aligns with

The idea that satisfaction and dissatisfaction are distinct dimensions is referred to as

The equity theory of motivation contends that people are motivated first to achieve and then by the desire to be rewarded in direct proportion to their contributions.

The concepts underlying Theory Z were first presented in the 1960 book, The Human Side of Enterprise.

Victor Vroom's expectancy theory is based on the very simple assumption that

The team member concerned with the emotional needs of others is fulfilling what role?

A work schedule that allows employees to work ten hours a day for four days instead of eight hours a day for five days is an example of a flextime system.